Insurance

We highly recommend purchasing travel insurance. It offers you coverage if you have to cancel or interrupt your trip because of a covered reason and would otherwise lose your prepaid trip costs.

This travel insurance can provide coverage if you, a travel companion, or a family member test positive for COVID-19.

Plans are offered when you book your trip and can be purchased any time prior to your departure date. To be eligible for coverage for pre-existing medical conditions, you should buy the Premium Plan prior to or within 24 hours of making final payment for your trip.

Everyone insured under the Plan is covered. Note that some coverages are subject to Plan maximums.

365 days (some state exceptions apply).

Yes. If you make other prepaid arrangements such as a round of golf, a spa package or show tickets prior to your departure date, you can purchase additional coverage to insure those arrangements.

If you purchase this Plan and are not satisfied within 10 days of receipt (30 days for residents of Indiana), contact Generali Global Assistance to cancel your Plan. If you haven't already left on your trip or filed a claim, you will receive a complete refund of your Plan cost.

Trip Cancellation coverage begins at 12:01 A.M. the day after plan payment is received. All other coverages begin when you depart on your trip.

Travel insurance cannot cover all events that might happen. The insurance provides coverage if your trip is disrupted by one of the covered events listed in the Plan.

For an additional premium, Trip Cancellation For Any Reason coverage is available if you purchase the Premium Plan within 24 hours of making initial deposit for your trip and meet the other coverage requirements. See a Plan for complete details

Events that the Plan can provide reimbursement for if the Plan terms are met. See a Plan for a complete list: Standard Preferred Premium

Some examples of covered events include sickness, injury or death of yourself, family member, or traveling companion; flight delays due to adverse weather; a documented traffic accident en route to your departure; mandatory evacuation at your destination due to adverse weather; your home or destination made uninhabitable due to a hurricane or other natural disaster; acts of terrorism; and more. Terms and conditions apply; review a Plan for full details: Standard Preferred Premium

Foreseeable simply means reasonably known beforehand. Once it is reasonable that you would know about an event, it becomes foreseeable. For example, if the airline you are flying announces that they are going on strike, the event becomes foreseeable once they make the announcement.

Yes, provided these costs have been insured.

Yes, coverage is available for pre-existing medical conditions as long as you purchase the Premium Plan prior to or within 24 hours of making final trip payment, insure 100% of your prepaid arrangements that are subject to cancellation penalties and restrictions, and are medically able to travel when you buy your Plan.

A pre-existing medical condition is a medical condition that you knew about before purchasing your insurance Plan. A condition must meet certain criteria to be considered “pre-existing” as defined by the insurance.

Generali looks at the 180 days immediately prior to the effective date of your Plan. If you had a sickness or injury during this time for which one of the following is true, that condition is a pre-existing medical condition by Plan definition.

1. The sickness or injury first manifested itself, worsened, became acute or had symptoms which would have prompted a reasonable person to seek diagnosis, care or treatment, or;
2. Care, testing or treatment was given or recommended for the sickness or injury; or
3. The sickness or injury required a change in prescribed medication. Change in prescribed medication means the dosage or frequency of a medication has been reduced, increased, stopped and/or new medications have been prescribed. A change between a brand name and a generic medication with comparable dosage does not apply.

See a Plan for more information: Standard Preferred Premium

The Plan can reimburse you for unused, non-refundable, prepaid trip costs.

Call Generali Global Assistance at (800) 348-9505.

Claims can be completed online through Generali’s eClaims website. Click on “Start a new claim” and follow the prompts. You may also contact us or Generali directly at (800) 348-9505.

Once your claim is received, you will be assigned a dedicated Claims Representative who will process your claim from start to finish. Your Claims Representative will reach out to you if they have any questions or need more information.